Director, Customer Service (8075K)

Location: United States

No C2C or sponsorship available.

Our client's mission is to create a world where the Gig Economy truly empowers a sustainable life.

They are making the complicated, impersonal, volatile financial life of 1099 workers simple, personal and sustainable. Imagine immediately available funds no matter how small the amount, ability to work on any gig platform without the need for a bank account and benefits that help you combat volatility while planning for a better future. That's what they're building. They were recently recognized as one of the Top 24 startups in 2018 by Money2020 and its stellar advisory group with VC's from A16z, 500 startups and more. Our client has offices in San Francisco and San Ramon and the company's investors include stellar angels from PayPal, COIN, Grab, 49ers and more.

They're currently centralized in San Francisco but as pioneers of the Gig Economy they will tap into great talent wherever they exist and operate. Their customers come from all walks of life and so do they. They hire people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes the company stronger.

As Director of Customer Services, you will be customer centric, experienced in building and scaling a small one or two person customer support department with local and remote agents into a team of well over 200 people. Prior recent startup experience is a must. You will have experience in financial service organization, skilled in handling and understanding government regulations, and diligent in compliance.

As Director of Customer Services, you will be customer centric, experienced in building and scaling a small one or two person customer support department with local and remote agents into a team of well over 200 people. Prior recent startup experience is a must. You will have experience in financial service organization, skilled in handling and understanding government regulations, and diligent in compliance.

You will have 7 to 10 years of experience in financials service, with at least 5 in a senior leadership/management role. Strong understanding and past experience in implementing of UDAP practices minimize/prevent fraud, and how to limit risk. Accessible to all and eager to solicit feedback from internal and external customers with an understanding of how it can be utilized to improve team members and customer experience. In addition, you must be able to provide feedback to internal customers from external customers to improve product offering. Must love to serve internal and external customers.

Knowledge in traditional and cutting edge support channels such as phone, email, text, messenger (FB) video conferencing, social medial chat and others. Excellent ability to utilize/analyze large array of data, draw conclusions and turn them into actionable items. Comfortable being hands on approach in all areas of customer service, yet able to delegate as the team size increases.

Qualified candidates, please send your resume and LinkedIn profile to karen@peopleconnectstaffing.com