Business Development & Customer Success - Start-Up (9020K)

Location: Raleigh–Durham–Chapel Hill, North Carolina

  • Want to build the departments of Biz Dev and Customer Success?
  • Do you like making sure your customers are receiving the impact they sought from their purchase?
  • Love solving pain points and making the lives of your customers better?

Our client is building a B2B SaaS eProcurement platform that's changing both the healthcare supply chain and eProcurement industry. It is the first and only all-in-one marketplace and spend management software designed specifically for the unique needs of healthcare organizations.

If you have worked for a SaaS company in the last five years, have worked as inside sales, business development, customer success/service/support and have a desire to know your work will have a lasting impact and reshape and industry, this is the right position and place for you.

This is a great opportunity for someone who has the desire to be more than just a title, who wants to put their mark on a company and its success.

In this position, you will lead and create business development and customer success initiatives, keep the company focused on maximizing its impact on the customer and play a central role in directing the future of the product.

You will be the person presenting demos to warm leads, close deals with customers, and ensure that the transition and onboarding of the new customers go smoothly. Building long term relationships with the customer is critical for the success of the company and you.

WHY WORK WITH OUR CLIENT:

  • You’ll have the chance to run customer success for a product customers already love!
  • You’ll be part of the initial core team of a rising startup.
  • You’re work and leadership will impact millions of everyday users and bring relief to a $25 Billion dollar problem.

ROLE REVIEW:

  • Represent the voice of the customer to provide input into every core product, marketing and sales process
  • Work with the CEO to establish scalable and duplicable processes within the customer lifecycle
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Deliver and communicate ROI for our clients, throughout the customer lifecycle
  • Enhance and improve the onboarding process for customers.
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Build trust and long term relationships with customers.
  • Present demos, proposals and contracts
  • Attend trade shows and conferences.
  • When needed hire additional talent to support the needs of customers and business.
  • Limited travel.

The customer offers a small base, commission, and equity.

If you have the desire to be successful, send your resume including your LinkedIn profile to karen@peopleconnectstaffing.com